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Who Stole My Sale?: 23 Ways to Close the Deal
| Our Price |
$ 13.19
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| Retail Value |
$ 14.99 |
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| You Save |
$ 1.80 (12%) |
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| Item Number |
44489 |
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Item Description...
Catch the sale that others let get away Todd Duncan--sales guru, bestselling author, storyteller. Through the detailed accounts of salespeople not just earning dollars, but trust and a good reputation as well, Who Stole My Sale? illustrates through light-hearted true stories, important lessons about making the sale, closing the deal, and keeping clients for the long term. With vulnerability and everyday authenticity, the stories span several industries, and teach and motivate salespeople at any stage of their careers. Who stole that sale? The wise person who followed the advice in this book |
Item Specifications...
Pages 144
Dimensions: Length: 7.14" Width: 5.26" Height: 0.55"
Weight: 0.58 lbs.
Binding Hardcover
Release Date Oct 1, 2006
Publisher NELSON GIFT BOOKS
ISBN 1404104097
EAN 9781404104099
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Availability 1 units.
Availability accurate as of May 27, 2012 12:19.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.
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Reviews - What do our customers think?
 | It's not just a sale Dec 31, 2006 |
Reviewed by Cyndy Zoch for Reader Views (12/06)
Having never been a salesperson, I wondered how well I was going to enjoy Todd Duncan's latest book, "Who Stole My Sale?" I was afraid I was picking up a book that would describe how to corner people, how to make small talk and then how to move in for the kill. When I read the title of the first chapter, "Cleaning up the Chicken Meat," I began to realize that just maybe I was jumping to conclusions.
Mr. Duncan's book is not so much about how to close the deal in the sense that we would normally expect as it is how to build long-lasting relationships with your customers. Rather than lecture us on research findings and sales techniques, he uses short (usually two to three pages in length) stories to illustrate a skill or characteristic of a great salesperson. For example, in "Cleaning up the Chicken Meat," Mr. Duncan shares his less-than-ideal experience in a new restaurant and how the incident was handled first by the waiter and then by the owner. The way in which the owner accepted responsibility for the failed service and took steps to correct the situation ended up turning the author into a loyal customer. Following each story is a short lesson summary that lays out for the reader the main point of the story. Mr. Duncan then includes a couple of short passages and sayings, intended to reinforce the concept and motivate you to implement it.
The book covers a wide range of topics. The short lessons include handling service recovery, having a servant heart, knowing your products, keeping your life in balance, delegating, and managing your time well. The information given, while limited, is pointed, easily understood, and easy to duplicate.
This book was written for salespersons, but I would recommend it for anyone involved in customer service. Most of the 23 tips can be used by anyone in any organization to improve their customer service skills. The book is short, less than 140 pages, light and compact. It would fit easily into a purse, briefcase or travel bag. I would recommend purchasing it and keeping it with you. Whenever you have a free minute, take that time to review a concept or reinforce a skill you are working on. "Who Stole My Sale?" is a book that you will refer to over and over again.
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